Enhanced Telephone Voting for Secure and Scalable Elections

We are pleased to announce an upgrade to our telephone voting solution, further enhancing accessibility, reliability, and security for our clients and voters.

As you may know, Simply Voting offers a comprehensive range of election solutions, including online voting, paper ballots, and telephone voting, to ensure all your election needs are met. Our telephone voting system enables voters to cast their ballots through audio ballots, submitted securely using a touch-tone keypad, making it an essential option for accessible and inclusive elections.

What’s Changed?

Simply Voting now uses Twilio as the interactive voice interface layered on top of our online voting system.

Twilio is a robust and leading cloud communications platform that adheres to internationally recognized security standards such as ISO 27001 and SOC 2 Type II, ensuring strong protections for partners like Simply Voting.

What Are the Benefits?

  • More modern, more secure, greater capacity
    The upgrade focuses on the underlying communications infrastructure, delivering improved security and scalability.
  • Faster setup and turnaround
    Telephone ballots are easier and quicker to configure, reducing the lead time required to set up your election.
  • Easier audio updates
    Audio files can be adjusted quickly, making pronunciation corrections and other updates faster and more efficient.

A Stronger, More Reliable Voting Experience

This upgrade strengthens service continuity and reinforces trust for our clients. It delivers a smooth, secure, and scalable telephone voting experience that adapts effortlessly to demand ensuring every voter can cast their ballot without interruption, even during peak periods while maintaining the highest standards of data protection.

Looking for an accessible telephone voting option for your election?
Contact us to discuss your needs or read more about it here.



Giving Back to the Community in 2025

We’re thrilled to announce our corporate volunteering initiative for 2025! This year, we partnered with Sun Youth for the second time, a dedicated charity that provides a wide range of emergency and community services. Simply Voting also offered Sun Youth a $15,000 donation.

This year, Simply Voting also decided to support DESTA Black Youth Network, a Non-Profit organization that supports Black youth aged 18 to 35 in reaching their educational, employability, and entrepreneurial goals with a $15,000 donation.

The Volunteering Activity

On December 10th, 2025, our team gathered at the Sun Youth warehouse to help where needed. Our team bagged oranges from 50kg sacks into smaller portions so they could be distributed to families in need.

These tasks are essential to ensuring that Sun Youth’s programs run smoothly and that they can continue making a positive impact on those in need.

That day offered a valuable opportunity for our team to make a positive impact, support a worthy cause, and connect more closely with one another.

Thank you to everyone who participated and generously shared their time and energy to help make this initiative a success. Together, we made a meaningful impact and reinforced our commitment to our community.

We look forward to our next opportunity to give back!

Volunteering Activity 4
Volunteering Activity 2025
Volunteering Activity 3
Volunteering Activity2

Strengthening Our DDoS Protection to Keep Elections Available

At Simply Voting, availability is essential. Elections must remain accessible to voters, even in the face of deliberate attempts to disrupt them. One of the most common ways attackers try to interfere with online services is through Denial of Service (DoS) or Distributed Denial of Service (DDoS) attacks, which attempt to overwhelm systems with excessive traffic.

As these attacks have grown larger and more automated across the internet, we recently upgraded our DDoS protection to further strengthen the reliability of our platform.

What Is a DDoS Attack?

A DDoS attack floods a website or service with large volumes of traffic in an attempt to make it unavailable to legitimate users. These attacks can come from many sources at once and can scale very quickly.

For online elections, even brief disruptions are unacceptable. That is why DDoS protection must work automatically and at internet scale.

Our Previous Protection

In the past, Simply Voting used a DDoS protection system that could respond to attacks by redirecting traffic to specialized filtering systems when needed. This approach was effective and helped protect elections during periods of elevated risk.

However, it also relied on switching traffic paths during an attack, which adds complexity at exactly the moment when simplicity matters most.

Our New, Always-On Protection

We have now moved to a newer DDoS protection service provided by our hosting partner, Hut 8 High Performance Computing. It is built on carrier-grade DDoS protection technology from NETSCOUT Arbor. Arbor’s systems are widely used by internet service providers and large enterprises to protect critical online services against large-scale attacks.

Instead of reacting to an attack after it has already begun to affect our systems, traffic is continuously monitored and filtered before it ever reaches our servers. Malicious traffic is blocked automatically, while legitimate voters continue to access the platform normally.

This approach provides several important benefits:

  • Always-on protection
    The system is active at all times and does not require manual action during an attack.
  • Early blocking of attack traffic
    Harmful traffic is stopped before it can interfere with our infrastructure.
  • No reliance on traffic redirection
    Protection does not depend on switching services or changing configurations during an incident.
  • Full coverage
    All of our internet-facing systems are protected, not just specific endpoints.

Why This Matters for Elections

Elections have predictable timelines and high visibility, which can make them attractive targets for disruption. Our updated approach reduces the risk of outages during critical voting periods and simplifies how attacks are handled behind the scenes.

Most importantly, it helps ensure that voters can access the system when it matters most.

Part of a Broader Security Approach

DDoS protection is one part of Simply Voting’s broader security and reliability strategy. We combine network-level protections with monitoring, access controls, and operational safeguards designed to protect both availability and election integrity.

We continually review and improve these measures as technology and threats evolve.

For more information about how we protect our platform, please visit our Security & Reliability page.